Privacy policy

PRIVACY POLICY – Reece Wiley Wellness Inc.

Last modified: May 9, 2023

INTRODUCTION

Reece Wiley Wellness Inc. (“Reece Wiley,” “we,” “us,” or “our”) respects individual confidentiality and is committed to protecting the privacy of our donors, members, customers, program participants, and volunteers. We also respect the importance of the personal information (which means information about “you” as an identifiable individual) you provide to us and are committed to protecting it through our compliance with this policy (the “Privacy Policy”).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website yourinnerwellth.com (the “Website”). Please read this policy carefully to understand how we collect, use, and disclose your information. If you do not agree with our policies and practices, your choice is not to use our Website.

By accessing or using our Website, you indicate that you understand, accept, and consent to the practices described in this Privacy Policy. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE OR SUPPLY YOUR PERSONAL INFORMATION TO US.

This Privacy Policy may change from time to time (see Changes to Our Privacy Policy section below). Your continued use of our Website after we make changes indicates that you accept and consent to those changes; please check this Privacy Policy periodically for updates.

We will only collect, use, and disclose your personal information when we have your consent, which may be express or implied, and as otherwise described in accordance with this Privacy Policy and applicable law.

OUR USE OF SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We do not collect or have access to any payment information. This is managed by Shopify.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information regarding Shopify’s practices, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

INFORMATION COLLECTION

We use different methods to collect your information, including through:

Direct interactions with you when you provide it to us, for example, by creating an account with us, filling in forms, making an order or corresponding with us by phone, email, or otherwise.
Automated technologies or interactions, as you navigate through our Website, information collected automatically may include usage details, IP addresses, device information, and information collected through cookies, web beacons, and other tracking technologies. Please be advised also that we use Google Analytics to track and report website traffic and that some information may be collected by Google; please consult Google's privacy policy at https://policies.google.com/privacy for details.

Information You Provide to Us

The information we collect directly from you may include:

Information that you provide by making a purchase on our Website, including your name, address and email address.
Information that you provide when creating an account on the Website, such as name, username, password, and email address.
Records and copies of your correspondence (including email addresses), if you contact us.

Information Collected Automatically

As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The Website may use “cookies”. A cookie is a small piece of data that is sent to a user’s Internet browser from a web server and stored on a user’s computer’s hard drive. A cookie cannot read data from a computer hard disk or read cookie files created by other websites. Third party vendors may also use cookies to serve you ads based on your visit to the Website or other websites.

Users can choose whether to accept cookies by changing the settings on their Internet browser. For more information on cookies and how to disable cookies visit https://youradchoices.ca/en/tools.

Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To fulfill the purposes for which you provided the information or that were described when it was collected, for example, to process an order, or any other purpose for which you provide it.
To send you marketing or promotional materials. We do this only with your consent and you may unsubscribe from receiving these messages at any time by clicking the link in the email sent to you or by contacting us (see below).
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
To notify you about changes to our Website or any products or services we offer or provide though it.
For any other reasonable purpose to which you consent.

SHARING YOUR INFORMATION

We will not sell your information to anyone. We will only share your information as follows:

To contractors, service providers, third-party processors, and other third parties we use to deliver the services that you request and that we use to support our operations. All such third parties are made aware of the confidential nature of your personal information. Your personal information will be shared with these parties on a “need to know” basis only and we limit the information shared to what is needed for the specific task being performed or fulfilled.
As may be required by law or as legitimately requested by law enforcement or public authority.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Reece Wiley’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Reece Wiley about our customers and users is among the assets transferred.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reece Wiley, our customers, or others.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
For any other reasonable purpose to which you consent.

ACCESSING, CORRECTING, AND DELETING YOUR PERSONAL INFORMATION

You may send us an email at support@yourinnerwellth.com to request access to, correct, or delete any personal information that you have provided to us. We will make reasonable efforts to respond to your request as soon as practicable, or in any event, in compliance with applicable laws.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may also need to retain certain information for billing purposes or as otherwise required by law.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

THIRD-PARTY LINKS AND SERVICES

The Website includes links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not control their practices or accept any responsibility or liability for their policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We and our IT suppliers follow industry recognized standards on information security management to safeguard your information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we follow all legal requirements and do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

DATA TRANSFERS

We use service providers who may located outside Canada. We bind our service providers to offer an acceptable level of data security and otherwise process your information in accordance with Canadian law and out instructions. However, while your information is located outside Canada, it will be subject to local law, which may be less protective of your data than Canadian laws, and under the jurisdiction of local law enforcement.

DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information in accordance with our data retention policies and for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to retain and use such anonymous and de-identified data for any legitimate business purpose.

CHILDREN’S INFORMATION

Our Website is not intended for children under the age of majority in their jurisdiction of residence (“Children”). No Children may provide any information to the Website. We do not knowingly collect personal information from Children.

If you are under the age of majority in your jurisdiction of residence, do not:

use or provide any information on the Website or on or through any of its features; or
register on the Website for an account.

If we learn we have collected or received personal information from a Child without verification of parental consent, we will delete that information. If you believe we might have any information from or about a Child, please contact us at support@yourinnerwellth.com.

ANTI-SPAM

Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages, which may include email or SMS text messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message or by contacting us at support@yourinnerwellth.com.

Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.

WITHDRAWING CONSENT

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact our Privacy Officer at the address below. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

By law you have the right to request access to and to correct the personal information that we hold about you.

You may make changes to certain information of yours through your account with us. If you want to request to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at support@yourinnerwellth.com request access to, correct, or delete any personal information that you have provided to us. In certain instances, we cannot delete your personal information except by also deleting your user account with us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may not be able to provide you with access to your personal information if the information cannot be separated from the personal information of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege.

If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer at the address below.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Site.

We include the date the Privacy Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

CONTACT INFORMATION AND COMPLAINTS

To ask questions or comment about this privacy policy and our privacy practices, contact our Privacy Officer at:

Email: support@yourinnerwellth.com
Mailing Address: 291 Bracewood Road S.W., Calgary AB, T2W 3C2

If you are not satisfied with our response to your query, you may also contact the Office of the Privacy Commissioner of Canada 1-800-282-1376 (toll-free).

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